Terms & Conditions

These Terms & Conditions ("Terms") form an agreement between you and Modulus Seventeen ("we", "us", "our"), based in Bengaluru, Karnataka, India. They apply whenever you use the SELL app, the BUY app, our website or any related service (together, the "Services").

By creating an account, listing a product, placing an order or otherwise using the Services, you agree to these Terms, our Privacy Policy and our Cancellation & Refund Policy. If you don't agree, please don't use the Services.

• SELL helps store owners run their business — billing, inventory, staff, expenses, customer ledgers, orders and delivery management.
• BUY lets store owners put their store online and lets customers discover products, place orders and pay online.

Modulus Seventeen provides the technology platform and the payment collection service. The store owner is the seller of the goods and services listed on BUY; the contract of sale for any order is between the customer and that store.

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• Give accurate information when you sign up — including your mobile number, business details and, for store owners, bank account and KYC details needed for settlements.
• Keep your login and OTPs private. You are responsible for activity on your account, including actions taken by staff you add to SELL.
• Tell us straight away at sarfarazahmedkl@modulusseventeen.com if you think your account has been misused.

• List only goods you are legally allowed to sell, with accurate names, photos, prices, units, MRP and stock.
• Hold any licences your business needs (for example FSSAI for food) and comply with GST, Legal Metrology and consumer protection rules that apply to you.
• Accept, pack and deliver orders you receive on BUY in a timely way, or cancel them promptly if you can't fulfil them.
• Honour the price shown to the customer at the time the order was placed.
• You are responsible for taxes on your sales and for the invoices you issue to your customers.

When a customer places an order, it is sent to the store's SELL app as an order request. An order is confirmed once payment succeeds (for online payments) and the store accepts it. Product images and descriptions are provided by the store; minor variations in colour, packaging or weight may occur.

Each order gets a unique Order ID and a delivery OTP. The customer shares the delivery OTP with the delivery partner only when they receive the order.

Getting started on SELL is free, and Modulus Seventeen charges zero commission on orders received through BUY. If we ever introduce paid plans or optional add-ons, we will show the price clearly and ask for your consent before you are charged. Taxes, where applicable, will be shown separately.

Customers pay for online orders through the Modulus Seventeen payment gateway, operated with RBI-regulated banking and payment partners. The amount is first credited to Modulus Seventeen's payment gateway account and is then settled to the store owner's registered bank account.

Settlements may be held for orders that are cancelled, disputed, flagged for suspected fraud, or where KYC or bank details are incomplete. We may adjust a settlement to recover refunds issued to customers for that store's orders.

An order may be cancelled by the customer or by the store, as described in our Cancellation & Refund Policy. Modulus Seventeen handles the refund for online payments.

Deliveries are arranged by the store, using its own staff or delivery partners assigned from SELL. Delivery charges and estimated times are shown before the customer places the order. An order is marked delivered when the delivery partner enters the customer's delivery OTP in SELL — please share the OTP only after you've received your items.

You agree not to:

• sell or buy prohibited, counterfeit, stolen or restricted goods (including drugs, weapons, tobacco to minors, or anything illegal in India);
• post misleading listings, fake reviews or prices that differ from what you charge;
• misuse payments, attempt chargeback fraud or route payments for goods not actually supplied;
• copy, scrape, reverse-engineer or disrupt the Services, or access another person's account;
• harass customers, store owners, delivery partners or our team.

The Modulus Seventeen, SELL and BUY names, logos, characters, designs and software belong to us. You may not use them without our written permission.

You keep ownership of the content you upload — product photos, descriptions, your store name and logo. You give us a limited, non-exclusive licence to host and display that content only to run and promote your store on the Services.

Your business data is yours. We don't sell it, share it or use it for anything you haven't agreed to. Read how we collect, use and protect personal data in our Privacy Policy.

We work hard to keep the Services available and accurate, but they are provided "as is" and "as available". We don't guarantee uninterrupted service, and we are not responsible for the quality, safety or legality of goods sold by stores.

To the extent permitted by law, Modulus Seventeen is not liable for indirect or consequential losses (such as loss of profit or business). Our total liability for any claim relating to the Services is limited to the fees you paid us in the 12 months before the claim, or ₹5,000, whichever is higher. Nothing in these Terms limits rights you have under the Consumer Protection Act, 2019.

You can stop using the Services and request account deletion at any time. We may suspend or close an account that breaks these Terms, puts customers at risk or is required to be suspended by law. Pending settlements and refunds will still be processed as described above, after deducting any amounts owed.

We may update these Terms as our products grow or the law changes. For significant changes we'll notify you in the app or by SMS/email before they take effect. Continuing to use the Services after the effective date means you accept the updated Terms.

These Terms are governed by the laws of India. We'll always try to resolve a concern with you directly first. Any dispute that can't be resolved amicably will be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

Questions or complaints? Our team speaks English, हिन्दी, मराठी, বাংলা, ಕನ್ನಡ, தமிழ் and മലയാളം. In line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, you can reach our Grievance Officer, who will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.